Frequently Asked Questions

You can place your order directly through our website by selecting your preferred product, size and quantity and completing the checkout process.

For assistance before placing an order, please contact us on WhatsApp at +91 88821 90589.

Please refer to the size chart provided on the relevant product page before placing your order.

If you are unsure about your size, our customer-care team will be happy to assist you.

Product availability and dispatch timelines may vary from design to design. Please check the product page for the applicable processing or dispatch timeline.

Orders are dispatched according to the processing timeline mentioned on the product page.

Once dispatched, delivery time depends on the destination and courier service.

Tracking details will be shared after dispatch.

Yes. Cash on Delivery (COD) is available for select destinations.

COD availability will be determined based on the delivery address and will be displayed, where applicable, during checkout.

Please contact us as soon as possible if you wish to cancel an order.

Once an order has entered processing, production or dispatch, cancellation may not be possible.

No. We do not accept returns.

All purchases from KZ by Komal Kareer are considered final sale, except where an exchange is approved due to a confirmed production defect.

Exchanges are accepted only in the case of a confirmed production defect, subject to the terms of our Returns & Exchange Policy.

Size-related exchanges, change-of-mind exchanges and exchanges due to personal preference are not accepted.

Please contact us immediately after receiving your order and provide your order number along with clear photographs/videos of the product and packaging.

Our team will inspect the issue and, if it is determined to be a production defect attributable to us, arrange an appropriate exchange.

We make every effort to photograph our products accurately. However, colours may appear slightly different due to photography lighting, fabric characteristics and individual screen settings.

Minor colour variations do not necessarily constitute a defect.

Customisation or made-to-measure services may be available for selected designs.

Please contact our team before placing an order to discuss your requirements.

Customised, personalised and made-to-measure outfits are generally not eligible for exchange, except where a confirmed production defect is identified.

Yes. We ship across India to locations serviceable by our courier partners.

Yes. We accept international orders.

International shipping charges, delivery timelines, customs duties and taxes may vary according to the destination country.

Unless specifically stated otherwise at checkout, any customs duties, import taxes or other charges imposed by the destination country are the responsibility of the customer.

Once your order has been dispatched, tracking details will be shared with you through the contact information provided at checkout.

Delivery timelines are estimates and may be affected by courier operations, weather, holidays, customs clearance and other circumstances beyond our control.

Please contact us if you require assistance with a delayed shipment.

WhatsApp / Customer Care: +91 88821 90589

Email: kzkomalkareer@gmail.com

Our team will be happy to assist you.